Listen Labs

What it does

Listen Labs provides an AI-powered researcher that automates the entire customer interview process. It finds participants, conducts in-depth video conversations, and delivers actionable insights in hours instead of weeks. The platform replaces traditional surveys and qualitative interviews with AI-moderated conversations that capture nuance at scale.

Who it is for

Listen Labs is built for product teams, marketers, and researchers who need to understand customer needs quickly and deeply. It is especially useful for companies that want to bring the customer voice into every decision—from product development to marketing strategy. The platform serves both startups and established enterprises that rely on qualitative insights to drive growth.

Why it matters

Traditional market research methods have significant limitations. Surveys provide statistical precision but miss nuance, and people often aren't honest in survey responses. Qualitative interviews deliver depth but cannot scale. Listen Labs bridges this gap by combining the depth of one-on-one interviews with the speed and scale of automation. According to the company, teams using Listen have conducted over one million AI-powered interviews, and the platform has grown annualized revenue 15x to eight figures in nine months since launch.

Launch signal

Listen Labs announced a $69 million Series B funding round led by Ribbit Capital, with participation from Evantic and existing investors Sequoia Capital, Conviction, and Pear VC. The round values the company at $500 million and brings total capital raised to $100 million. The company also gained attention for a viral billboard hiring stunt in San Francisco, where it posted AI tokens that led to a coding challenge, attracting thousands of applicants.

Brand and naming

The name "Listen Labs" directly communicates the core value proposition: listening to customers. The word "Labs" suggests experimentation and research, positioning the brand as a scientific approach to customer insights. The brand is memorable and straightforward, emphasizing action (listen) over jargon. The visual identity uses a clean, modern design with a focus on user testimonials and brand perception metrics.