Intelli

What it does

Intelli is an AI-native customer engagement platform designed for B2C businesses. It provides a unified inbox that consolidates conversations from WhatsApp, Website, Facebook, Instagram, Messenger, and email. The platform includes AI-powered assistants that can be trained on custom knowledge bases to handle sales, support, and onboarding tasks. Key features include a visual builder for creating conversation flows, AI-suggested replies, WhatsApp Business API integration, broadcast campaigns, and analytics. Intelli also offers a website widget for live chat and AI automation.

Who it is for

Intelli is built for customer support, marketing, and sales teams in B2C businesses. It is particularly suited for companies that rely on WhatsApp as a primary communication channel, such as travel agencies, e-commerce stores, and service providers. The platform is used by over 300 businesses, including Mest Africa and Rift Valley Institute of Business Studies (RViBS). It caters to teams that need to manage high volumes of inquiries across multiple channels and want to automate responses to reduce response times and recover missed leads.

Why it matters

Slow replies and missed after-hours leads can cost businesses customers. Intelli addresses this by enabling 24/7 automated responses through AI assistants that qualify leads, answer product questions, and book demos. The platform claims to help teams save up to 40 hours per week and reduce response rates (likely meaning response times). By centralizing all conversations in one inbox, it improves collaboration and ensures no message is missed. For businesses using WhatsApp, Intelli simplifies API setup without requiring extensive engineering resources.

Launch signal

Intelli is currently live and serving over 300 businesses. The website showcases a functional product with pricing plans starting at $15/month for the Website Widget, $20/month for WhatsApp Broadcasts, and $35/month for the WhatsApp AI Assistant. An Enterprise plan with custom pricing is also available. The platform offers a free trial and a demo booking option. The company is headquartered in Delaware, USA, with an office in Nairobi, Kenya.

Brand and naming

The name "Intelli" is short and memorable, evoking intelligence and smart automation. The tagline "Effortless customer support" clearly communicates the core value proposition. The brand positions itself as an AI-native solution, emphasizing ease of use and integration with popular messaging channels. The visual identity is clean and modern, with a focus on the unified inbox and AI assistant builder.